Connect your store
Step-by-step guides for PrestaShop, with the free Pindash module, and for WooCommerce: connection and checks.
Open the guideHelp center
Find your next step.
Clear guides to connect your store, understand your numbers and answer questions about your account.
- All help content is available without signing up.
What do you need help with?
Pick a topic to find clear guides and answers.
Fix a connection problem
Help with permissions, certificates, firewalls or orders that haven’t shown up yet.
See solutionsUnderstand your numbers
What net sales include and how cancellations, refunds and pending data are handled.
Understand my dataTrial, signing and subscribing
When your trial starts, why you sign before connecting and when you can choose a plan.
Get answersPayments, invoices and cancellation
Payment methods, invoices, plan changes, order limits and cancellation.
See billing and plansWould you rather we help you connect?
Assisted setup is free. We agree on temporary access with you and remove it when we’re done.
We’ll never ask you for your admin password or your store key by email.
We only need temporary access with limited permissions to set up the connection. If anyone asks you for it on behalf of Pindash, don’t send it.
- First reply within one business day.
- Monday to Friday · 09:00–18:00 · Madrid time (CET/CEST) · Except holidays.
- Resolution time depends on the issue.
Help us help you faster
If you write to us, include this information so we can look into your case sooner.
Tell us what you were trying to do
Let us know which step you were on and what you expected to happen.
Copy the message or diagnostic code
If an error appears, share it exactly as shown so we can check it.
Leave out keys, passwords and buyer data
We don’t need them to help you, and we’ll never ask for them.
Your store, with fewer questions.
Start your 14-day free trial
No credit card. Your trial starts when you sign up.