Frequently asked questions

14 calendar days from the day you sign up, with no credit card or PayPal. It includes the Pro plan features that are already available and an import of up to 13 months of history, starting with the most recent.

No. The trial starts when you sign up and isn’t extended or restarted when you sign, connect or reconnect a store. That’s why we recommend connecting as soon as you can.

Pindash will read order data about your store’s customers on behalf of your business. Before we do, we need to put in place the service agreement and the Data Processing Agreement, which explains what we do with that data.

You sign on screen with a code we email you, and you get a PDF copy. Signing doesn’t start any paid plan or ask for a card.

No. Pindash is for business or professional use: freelancers, professionals, companies and organizations. You can sign up from any country. The app is available in Spanish and English; English is being rolled out gradually.

Your account is frozen for 30 days: you can log in, view and export what you already had, but data stops updating and no alerts are sent. After that, your stores’ data is deleted.

There’s one trial per store. If you’ve changed domain or platform, or the store has a new owner, write to us and we’ll look into it.

By card or PayPal through Stripe, our payment platform. Pindash doesn’t store your full card details. You can pay monthly or pay for the year upfront and save 20%.

When your original trial ends. Subscribing early doesn’t shorten or restart the trial. Before you confirm, you’ll see the plan, the amount including taxes and the exact date of the first charge.

BIERZO SEO Y MARKETING S.L. (tax ID B-24730178), the company behind Pindash. You’ll get each invoice by email as a PDF and can download it from your account. Stripe handles the payment, but the tax document is that invoice, not the Stripe receipt.

No. Published prices exclude taxes. In the European Union, your country’s VAT is added (21% in Spain). In the Canary Islands, Ceuta and Melilla and outside the European Union, no VAT is charged, and the invoice includes the required legal statement. You’ll always see the total before confirming.

Yes. Upgrading takes effect immediately and you only pay the difference for the time left. Downgrading takes effect at your next renewal; before that, we’ll tell you which stores, users or history would no longer be included. History beyond your new plan’s limit stays hidden for 30 days in case you upgrade again; after that it’s deleted.

It’s immediate: a new 12-month year starts and whatever was left of your paid month is credited. Switching from annual to monthly takes effect when the year ends.

From your account, at any time, no explanation needed (giving a reason is optional). You keep access until the end of the period you’ve paid for. After that, your account is frozen for 30 days so you can export your data.

For 7 days the service keeps working, with a notice asking you to update your payment method. After that, access is blocked until the payment goes through. If 30 days pass after the failed payment without paying, the service data is deleted. If you pay before then, you get access back and keep your price.

We’ll let you know, with the numbers and the plan we recommend; we’ll never upgrade you without your OK. You have 30 days with the service working to upgrade; after that, access is blocked for another 30 days without charging you for those days, and if it’s still unresolved on day 60 the subscription is canceled and the service data is deleted. We email you 7 days and 1 day before. How orders are counted.

What you’ve sold, minus refunds. Excluding VAT and including the shipping you charged. Each sale counts on the order date and each refund on its own date.

Because we don’t have all the data for that period yet, for example while your history is being imported or if your store hasn’t responded. Zero means there were no sales; “pending” means we don’t know yet.

Automatically: Basic syncs automatically every 60 minutes; Pro and Business, every 15. You can also request a manual update at most once every 2 minutes per store. It’s not real time: you’ll always see when the latest data came in.

You decide, store by store, which statuses count as a sale, canceled or refunded. A canceled order doesn’t count as a sale. A refund is subtracted from net sales on its own date.

This is usually down to the statuses you chose, VAT (Pindash shows amounts excluding VAT), the time zone, or a period that’s still being imported. Compare a sample of orders and, if you can’t find the difference, write to us.

Yes, in the Acquisition section: net sales, orders and average order value for organic search, campaigns, social media, email, referrals and direct traffic, based on what your store saves with each order and without relying on Google Analytics. On WooCommerce it works with nothing to install; on PrestaShop, with our free module, by turning on order source tracking in its settings. You always see what share of your orders has a known source. How it works

13 months during the trial; 24 months on Basic, 36 months on Pro and 60 months (5 years) on Business. We can only import what your store still keeps.

Sales, aggregated orders, best-selling products, stock, alerts and data status for the stores you choose, with the same numbers as the dashboard. The assistant can only read: it can’t change anything in Pindash or your stores, or see your buyers’ personal data.

It’s included in Pro and Business and during the trial. See plans.

Any MCP-compatible assistant that lets you add a custom connector. We’ve tested it with Claude and ChatGPT. Your assistant may require its own account or subscription.

In Pindash, go to Settings → AI assistants and copy the server address. In your assistant, add it as a custom connector: it will ask you to log in to Pindash, choose the stores you want to share and allow access. Only an owner or admin of the account can authorize it.

Yes: up to 60 queries per minute per connection, and each query covers at most 400 days. If the limit is exceeded, that minute’s queries are rejected; the dashboard keeps working normally.

In Settings → AI assistants, with “Remove access”. It stops working on the next query.

They go to the assistant you use and are subject to its own terms. Pindash only sends it aggregated data, with no personal data about your buyers, and logs each query without storing the questions or answers.

The connection can’t: it only reads, and never creates, edits or deletes orders, prices, customers or stock. On PrestaShop, you connect with the Pindash module: when you connect, it turns on the webservice if it’s off and creates a read-only key, which it deletes if you disconnect. If you also turn on order source tracking, it saves the source of each purchase in your store (a session cookie, a temporary record kept for up to 48 hours and the source attached to the order for up to 24 months), without changing products, prices, amounts or payments. On WooCommerce, you approve read access; if a key can write, we warn you.

The minimum needed to calculate your numbers: a pseudonymous ID for each buyer and the details of each order. We don’t store your buyers’ names, addresses, phone numbers, emails, payment details, passwords or order notes. More details.

On PrestaShop, click “Disconnect” in the Pindash module or uninstall it: this deletes the key it created. On WooCommerce, revoke the key from your store’s admin. Reading will stop. Removing access doesn’t cancel your subscription or delete your history: do that from your Pindash account.

No. Your stores’ data is only used to provide the service, under the Data Processing Agreement you sign. It isn’t sold or shared with other companies in our group for commercial purposes.

Monday to Friday, 09:00 to 18:00 (Madrid time (CET/CEST)), except published holidays. The first reply comes within one business day. That’s a response commitment: some issues need more time to resolve.

By email on every plan and during the trial. For sales questions you can also message us on WhatsApp, and on Business WhatsApp support is prioritized, during the same hours. See contact options.

Yes, assisted setup is free. On PrestaShop, you just install the module and paste a code; if you need help, we agree on temporary access and remove it when we’re done. We’ll never ask you for your admin password or your store key by email.