Legal
Privacy Notice
Version 1.10 · October 22, 2026
This is an English translation. If it differs from the Spanish original, the Spanish version prevails.
Who is the controller
BIERZO SEO Y MARKETING S.L. (tax ID/CIF B-24730178), with its registered address at C. General Gómez Núñez, 2, planta 1, oficina 2, 24402 Ponferrada (León), España, owner of Pindash, is the controller of the data we process about people who visit this website, write to us or use the app. Privacy contact: hello@pindash.pro.
This notice does not cover the data of your stores’ shoppers: Pindash processes that data on behalf of your business under the Data Processing Agreement (DPA) you sign before connecting a store.
What data we process, why, and on what legal basis
| Situation | Data | Purpose | Legal basis |
|---|---|---|---|
| Visits to this website | Your IP address and the technical data your browser sends when it requests a page. We do not keep visit logs. | Sending you the page you request | Legitimate interest in providing the website (Article 6(1)(f) GDPR) |
| Website analytics, only if you accept it | With Google Analytics: pages viewed, where you came from, device and browser type, approximate city or country and the ID of the analytics cookies in your browser. If you accept it, we also remember during your visit where you came from, so we can save it with your account if you sign up (see “Where you came from when creating your account”) | Measuring in aggregate how pindash.pro is used, to improve it. We do not use it in the app, we do not combine it with your account and we do not use it for advertising | Your consent, which you give with “Accept all” or by ticking “Analytics” in the cookie banner and can withdraw at any time in “Cookie preferences” (Article 6(1)(a) GDPR and Article 22.2 of the LSSI, the Spanish e-commerce act) |
| Pindash advertising, only if you accept it | On pindash.pro, the pages you visit, whether you click “Start free trial”, which ad you came from (the identifier the platform adds to the link), the IDs of the advertising cookies in your browser, your IP address and your browser’s technical data. If you have a Meta or Google account, they may link this to it under their own policies. With OniAd, the ID of the Adform cookie | Measuring which Pindash ads lead people to visit the website or start the trial, and showing Pindash ads to people who have already visited the website. We do not use it in the app and we do not send your name, your email or any data about your account, your stores or your shoppers | Your consent, which you give with “Accept all” or by ticking “Advertising” in the cookie banner and can withdraw at any time in “Cookie preferences” (Article 6(1)(a) GDPR and Article 22.2 of the LSSI) |
| Inquiries via the form, email or WhatsApp | Name, email, company (optional), reason and message, and your phone number if you write via WhatsApp. From the form we also keep an hashed fingerprint of your IP address, which cannot be used to recover it, to stop abusive submissions. | Answering your inquiry and handling it as a support request | If you are asking with a view to subscribing or you are already a customer, pre-contractual measures or the contract (Article 6(1)(b)). If you write as a contact person for a company, the legitimate interest in responding to that company (Article 6(1)(f) GDPR and Article 19 of the LOPDGDD, the Spanish data protection act) |
| Product updates by email | Your email, when and where you agreed to receive them (when signing up, in Settings or in the contact form, even if you do not have an account, after confirming it with the link we email you) and whether you open or click the product update emails | Sending you Pindash updates and offers and stopping sending them to people who do not open them or do not have a paid plan | Your consent, which you can withdraw at any time in Settings → Daily email or with the unsubscribe link in each email (Article 6(1)(a)) |
| Roadmap alerts (“Notify me when it’s ready”) | Your email, which feature or integration on the pindash.pro roadmap you want us to notify you about, when you confirmed it with the link we emailed you and the version of this notice that was published at the time. Until you confirm it, an hashed fingerprint of your IP address, which cannot be used to recover it, to stop abusive submissions | Emailing you when what you asked for is available and learning what stores ask for most, so we can decide what to build first. We only write to you for that | Your consent, which you give by ticking the box and confirming the link, and can withdraw at any time with the link in the confirmation email or the unsubscribe link in each alert (Article 6(1)(a) GDPR and Article 21 of the LSSI) |
| App account | Email, irreversibly encrypted password and preferences. If someone in an account invites you, we receive your email from that person to send you the invitation. | Giving you access to the service and maintaining your account; sending team invitations | The contract (Article 6(1)(b)); for the invitation, the legitimate interest of the account that invites you (Article 6(1)(f)) |
| Where you came from when creating your account | If you come to sign up from pindash.pro or through a campaign link: the campaign parameters of the link you used (source, medium, campaign, content and term), the website you came from (only its domain), whether the link carried an ad click ID (only which platform, never the ID itself) and the pindash.pro page you entered through. We save it with your account; never your IP or your browser | Knowing which channels and campaigns bring new accounts and customers, to decide where to advertise. Only the Pindash team sees it and we do not share it with anyone | Our legitimate interest in measuring how we acquire customers (Article 6(1)(f) GDPR). You can object by writing to hello@pindash.pro: we will delete it |
| Affiliate who referred you | If you come to Pindash through the link of an agency or developer in our affiliate program: which affiliate brought you and since when. We do not keep anything else about your visit for this purpose, and we do not share your contact details or your store’s details with the affiliate: in their dashboard, the affiliate only sees that there was a sign-up through their link, its date, whether it is on trial, paying (and on which plan) or has canceled, and their commission | Paying the affiliate the agreed commission on what you pay Pindash | Our legitimate interest in paying those who recommend us (Article 6(1)(f)) and the obligation to document those payments (Article 6(1)(c)). You can object by writing to us at hello@pindash.pro |
| If you are a Pindash affiliate | We process your name, your contact email and your invoice details for the affiliate program and to pay you. Your email is also used to sign in to your dashboard with a one-time link: we keep when you first and last signed in and your open sessions (4 hours). For each access request we keep only an hashed digest of your email and your IP for one day, to prevent abuse | Running the affiliate program, paying you and protecting access to your dashboard | The program agreement (Article 6(1)(b)), our accounting obligations (Article 6(1)(c)) and, for access, our legitimate interest in security (Article 6(1)(f)) |
| Improvement suggestions | What you write to us in “Suggest an improvement” (what you would like to be able to do, what you need to solve and how often it happens to you), the screenshot if you attach one, whether you agree to be contacted, your email and the account you send it from. Please do not include other people’s data or any passwords or keys in the text or the screenshot. | Assessing what to improve in Pindash, letting you know how it progresses and, if you agree, contacting you to understand it better | The contract (Article 6(1)(b)) and our legitimate interest in improving the service (Article 6(1)(f)) |
| App usage | The days on which you use the app or query Pindash from an AI assistant and how many times you open each screen each day (only which screen, for example “Settings → Stores”; never what you search for or filter, identifiers or data about your stores or your shoppers), with your account and the date. We record it on our own server, without cookies or third-party tools, and only the Pindash team sees it. | Knowing which parts of Pindash are used and how often, to improve the service and its help | Our legitimate interest in improving the service (Article 6(1)(f)). You can object by writing to hello@pindash.pro |
| Your feedback at the end of the trial | If your trial ends without you subscribing, we write to you once to ask why. If you answer on the linked page: the reason you choose, what you write, whether you agree to us writing to you, the date, your email and the account. If you reply to the email, we receive it in our mailbox. Answering is voluntary. | Understanding what to improve in Pindash and, if you agree, writing to you to talk about it | Our legitimate interest in improving the service (Article 6(1)(f)). You can object by writing to hello@pindash.pro |
| Legal onboarding and billing | Details of the account holder (name or company name, tax ID and address), of the signer (name and position) and the evidence of the signature (date and time, IP address and browser); billing details, the accepted offer and payment references | Formalizing the contract, charging you and invoicing you | The contract (Article 6(1)(b)) and legal invoicing and record-keeping obligations (Article 6(1)(c)) |
| App security | Sessions started (browser and dates), a log of important actions, temporary support access you authorize and AI assistant connections | Protecting your account and being able to investigate incidents | Legitimate interest in the security of the service (Article 6(1)(f)) |
The data marked as required in the sign-up, the legal onboarding and the subscription are necessary to register you, formalize the contract and invoice you: without them we cannot provide the service. In the contact form, your name, email, reason and message are necessary to reply to you. We do not ask you for a copy of your ID card.
This website only uses analytics and advertising cookies if you accept them, each one separately; the app only uses technical cookies. We explain this in the Cookie Policy.
AI assistants
If you connect an AI assistant (for example, Claude or ChatGPT) from Settings → AI assistants, you choose the stores it can access and Pindash gives it the figures you ask for, always aggregated and without individual data about your shoppers. You choose and subscribe to that assistant yourself: what you do in it is governed by its provider’s terms, and the provider may process data outside the European Union. For each query we only log the tool used, the connection, the result and its duration, never the question or the answer. You can withdraw access at any time; withdrawing it does not delete what the assistant has already received.
Who we share it with
With these providers, each one only for the purpose stated:
- OVHcloud (OVH Hispano S.L.): hosting of this website, the app and their backups, in its data centers in Gravelines and Strasbourg (France). It acts on our behalf.
- Brevo: sending the service emails and, to those who accept them, product updates and roadmap alerts, measuring their opens and clicks (France). It acts on our behalf.
- Google Workspace: our email, where we receive your messages. It acts on our behalf.
- Google Analytics (Google Ireland Limited): website analytics, only if you accept it. It acts on our behalf.
- Meta Platforms Ireland Limited (Meta pixel): website advertising, only if you accept it. We are joint controllers with Meta for collecting and transmitting the data of your visit, under Meta’s Controller Addendum; afterwards, Meta processes it as a controller under its own policy.
- Google Ireland Limited (Google Ads): website advertising, only if you accept it. It processes the data as a controller under its controller-to-controller data protection terms.
- ONIAD ADVERTISING S.L. (OniAd): management of our advertising campaigns, only if you accept website advertising (Spain). It acts on our behalf.
- Adform (Denmark): the platform OniAd uses to measure our ads, only if you accept website advertising. We are joint controllers with Adform for collecting and transmitting the data of your visit with its cookies; afterwards, Adform processes it as a controller under its own policy.
- Holded: issuing invoices (Spain). It acts on our behalf.
- Stripe: charging for the plans. It acts on our behalf to process the payment and, for some purposes of its own, such as fraud prevention and its legal obligations, as a controller under its privacy policy.
- PayPal: only if you choose to pay with PayPal in the Stripe checkout; it processes the payment data as the controller of its own service.
- WhatsApp (Meta): only if you write to us via WhatsApp; it processes the messages under its own terms.
We do not sell your data. We only disclose it to authorities when the law requires it.
Google, Stripe and Meta may process data in the United States. According to their public information, they rely on the EU-U.S. Data Privacy Framework and on standard contractual clauses approved by the European Commission. You can ask us for information about these safeguards at hello@pindash.pro. The other providers process data in the European Union.
How long we keep it
- Visits to this website: we do not keep visit logs.
- Inquiries via the form, email or WhatsApp: up to 12 months after they are closed.
- App account: while it is active; after cancellation or deletion, it is erased within 30 days at most, except what we must keep by law.
- Improvement suggestions: while your account has data in Pindash; they are deleted with that data (at most 30 days after cancellation or deletion) or earlier if you ask us.
- App usage: 13 months; if your account data is deleted earlier, it is deleted with it (at most 30 days after cancellation or deletion).
- Your feedback at the end of the trial: while your account has data in Pindash; it is deleted with that data (at most 30 days after the end of the trial) and only the reason and the month remain, with nothing that identifies you. Anything you reply by email is kept like inquiries: up to 12 months after we handle it.
- Signed contract, signature evidence and accepted offers: for the duration of the relationship and 6 years afterwards.
- Billing: 6 years from the last entry, as required by commercial law, or longer if another rule requires it.
- App security logs: 12 months.
- Product updates by email: until you withdraw your consent. In addition, 12 months after you accept them we stop sending them and remove your email from the mailing list if in that time you have not opened any or do not have a paid Pindash plan; from then on, the same applies as soon as 12 months pass without you opening any or once you no longer have a plan. If you withdraw your consent, we stop sending them immediately and remove your email from the mailing list and, if you do not have an account, delete our record of your consent within 40 days at most. If you accept them again, a new 12-month period starts. If you tick the box in the contact form and do not confirm it, we delete the request after 7 days.
- Roadmap alerts: until we notify you about what you asked for, you unsubscribe or 24 months pass since you confirmed it, whichever comes first. After that, we delete it within 40 days at most and remove it from our mailing list. If you do not confirm the request, we delete it after 7 days.
- Where you came from when creating your account: 24 months from sign-up. If your account data is deleted earlier, we keep only the channel and the campaign (without the landing page, content or term) until those 24 months are up.
- Affiliate who referred you: for as long as the commission lasts (12 months from your first payment) and, after that, up to 6 years for accounting; if you never subscribe, it is deleted with your account data.
- Affiliates: for as long as the program lasts and, after that, up to 6 years for accounting; requests to access their dashboard, one day, and their sessions, 4 hours.
- Website advertising: the advertising cookies on pindash.pro last up to 3 months (_fbp, _fbc, _gcl_au and _gcl_aw); Meta and Google may store their own on their domains for up to 13 months, and Adform for up to 60 days (
uid); they keep what they receive under their own policies. Your choice is remembered for 12 months. If you withdraw your permission, we stop sending them data and delete from your browser the cookies they store on pindash.pro. - Website analytics: the cookies last up to 2 years and Google Analytics keeps the data for 14 months; your analytics choice is remembered for 12 months. If you withdraw your permission, we stop measuring and delete its cookies from your browser.
- Backups: each backup is kept for 14 days, so anything we delete also disappears from them within that period.
What we keep only because of a legal obligation is blocked: it is only used to handle claims or requests from the authorities.
Your rights
You can request access to, rectification, erasure and portability of your data, object to or request restriction of its processing, and withdraw your consent at any time, by writing to hello@pindash.pro. We reply within one month, which may be extended by two more months if the request is complex, in which case we will let you know. If you believe we have not handled your data properly, you can file a complaint with the Spanish Data Protection Agency (AEPD, aepd.es).